LinkedIn live

Most organisations are looking at automation through a 1990s lens treating it purely as a tool to slash headcounts and speed up transactions. But if your technology strategy maximizes short term cost savings while destroying your team’s ability to handle complex customer emotions, your net financial gain is zero.

Join Top 50 CX Leader Sabina Onwuka for an exclusive, high impact 1 hour LinkedIn Live session: Architecting AI Capacity. She will also be joined by her guest speaker The Contact Centre Whisper herself Juanita Coley and Avoira Ltd.

We are stepping past the theoretical AI hype and diving straight into the hard realities of modern Workforce Management (WFM) and The Empathy Imperative. We will discuss exactly how to get your headcount right in an automated ecosystem, how to dismantle administrative debt, and how to transition your management layer from basic task supervisors into strategic System Orchestrators and give your team breathing room.

This is one session you absolutely cannot afford to miss