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Inspire to Innovate. Empower People. Elevate Experience.
Helping organisations harness AI and human potential to transform customer journeys and build loyalty that lasts.
About Sabina
Sabina is a thought leader in customer experience innovation, guiding organisations to use AI and empowered teams to create human-centered journeys that reduce complaints, boost retention, and drive measurable business results. Known for blending practical strategies with inspiring stories, Sabina equips leaders and teams to stay ahead in the age of AI-powered experiences.
Signature Talks
AI-Powered Customer Journeys: From Complaint Reduction to Lasting Loyalty
Discover how AI can remove friction, predict customer needs, and empower teams to deliver smarter, faster support. Learn frameworks that boost satisfaction, retention, and ROI.
Empowered Teams, Elevated Experiences: Turning CX Strategy into Measurable Impact
Technology alone doesn’t deliver great experiences—people do. This session shows leaders how to empower teams to innovate and directly influence customer satisfaction and loyalty.
The Future of Experience: Designing Human-Centric Journeys with AI
Explore how to balance automation with empathy to design customer journeys that feel personal, authentic, and trustworthy—at scale.
Past Talks
The Metrics Made the Difference
Revolutionising customer service – exploring strategies for achieving high impact gains that drive business growth
Turning the contact center into a catalyst for change
Team Training & Frontline Enablement
Balancing Efficiency & Exceptional Service
Speaking Engagements
The future of Contact Centres
Why Book Sabina?
Actionable insights for leaders and teams
Proven frameworks to reduce complaints and increase satisfaction
Engaging storytelling with real-world case studies
Inspiration that sparks innovation and lasting impact